event. Thinking in a creative, integrated
fashion—constantly looking for opportunities that happen at the points of
intersection within your organization—
is a highly valuable skill to cultivate and
5. Ask questions that count. The ability
to ask meaningful questions is the centerpiece of great consultative skills. It is
vital to establishing strong
and there is
no quicker or
easier way to
value than by asking insightful questions that generate clarity and simplify
complexity. This approach immediately
sets you up in a helpful, constructive
posture, and it is also the most elegant
way to defuse a tense situation that
might otherwise degenerate into conflict or impasse with an internal client.
Asking questions that count instantly
The reality is that as communicators,
we often work in a sea of chaos. There
are waves of new demands, changes
and requests to deal with that come
crashing in at a relentless pace, and to
be honest, that can be a pretty overwhelming experience. On the other
hand, there’s also something exhilarating about living on the edge and not
knowing what comes next.
Either way, the one thing we know
for sure is this: In communication,
there are going to be waves. So we’d
better learn to surf, and enjoy the ride.
about the author
Caroline Kealey is CEO of Ingenium
Communications in Ottawa, and is an
internationally recognized expert in
strategic communication planning and
evaluation. Hear more from her through
the blog at ResultsMap.com, on Twitter
(@carolinekealey) and through LinkedIn.
For more thoughts on
visit the Results Map blog.